FAQs

What is Curatam?

Curatam is a Canadian store offering travel luggage, bags and essentials selected around practical travel needs. Read how we choose.

Where do you ship?

We currently serve customers in Canada. Available delivery options and charges are shown at checkout. See our shipping policy for the current terms.

When will my order arrive?

Processing and transit are separate stages. Review our shipping policy and the delivery option shown at checkout. For questions about a specific order, email support@curatam.com with your order number.

How do returns work?

Read the eligibility requirements in our return policy and contact support before sending anything back. We will help you with the next steps.

Will this suitcase fit my airline’s allowance?

Airline limits vary by route, fare and carrier. Compare the product’s full external dimensions, including wheels and handles, with the allowance for every flight. Expansion can affect the dimensions.

Are products covered by a warranty?

Manufacturer coverage and exclusions vary by product. Check the product information and contact support@curatam.com before purchase if you need confirmation of the applicable terms.

Can I buy a complete travel system?

Our travel systems show complementary products for a particular kind of trip. Each item is sold separately, with its current price and availability shown when you open the system’s product list.

How can I contact you?

Email support@curatam.com or use our contact page for product, order, delivery or return questions.