What is CURATAM?

CURATAM is a thoughtfully curated collection of travel essentials selected for their usefulness, quality, and design.

We look for products that solve real travel problems and deserve a place in your journey. Our goal is to make choosing travel gear simpler, so you can spend less time researching and more time enjoying the journey.

Where do you ship?

We currently ship within Canada only. Available shipping options, delivery estimates, and costs are displayed at checkout based on your Canadian delivery address.

How long does shipping take?

Orders are generally processed within 1–3 business days.

Delivery times vary depending on your destination, shipping method, and carrier. The estimated delivery window available at checkout provides the most relevant information for your order.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that tracking may take some time to become active after the carrier receives the package.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at info@curatam.com.

We will do our best to assist before your order is processed or shipped. Once an order has entered fulfillment, changes or cancellations may no longer be possible.

What payment methods do you accept?

Available payment methods are displayed securely at checkout. You can select your preferred payment option before completing your purchase.

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible at nfo@curatam.com.Include your order number and clear photos of the packaging and damaged product so we can review the issue and help determine the next steps.

What if my package is delayed or missing?

Delivery delays can occasionally occur because of carrier issues, weather, customs, holidays, or other circumstances outside our control.

If your package appears to be significantly delayed or missing, contact us with your order details and tracking information. We will help you investigate the shipment with the carrier.

Do you accept international orders?

International shipping is available only to destinations supported at checkout.

Customers outside Canada may be responsible for applicable customs duties, taxes, brokerage charges, or import fees imposed by the destination country.

Are your products genuine?

Yes. CURATAM sources its products through authorized distribution channels and offers genuine products from the brands we carry.

Where applicable, products are backed by the manufacturer’s warranty. Warranty coverage may vary by brand and product, so please consult the individual product listing or contact us if you need clarification.

How do I contact CURATAM?

We are happy to help with questions about our products, orders, shipping, returns, or warranties.

Email: info@curatam.com.

Our team will respond as soon as possible.