Shipping policy
Last updated: November 5, 2026
This policy explains delivery for purchases from Curatam at www.curatam.com. For help with an order, email support@curatam.com.
Where we deliver
We ship to the ten Canadian provinces. We do not currently deliver to Yukon, the Northwest Territories, Nunavut or outside Canada.
Shipping costs
- Standard shipping to the ten Canadian provinces: CAD $9.99 per order.
- Free standard shipping to the ten provinces on orders of CAD $99 or more before tax.
- Yukon, the Northwest Territories and Nunavut are excluded from delivery.
- Shipping rates and delivery availability depend on your cart and destination. Review the updated shipping total at checkout whenever you add or remove items.
Oversized goods and remote destinations may carry a surcharge. Any applicable shipping charges are shown before you complete checkout.
Preparing your order
In-stock orders confirmed before the warehouse’s daily cut-off, typically between 1 p.m. and 2 p.m. in the local warehouse time zone, are normally processed and handed to the carrier the same business day. Orders confirmed after the cut-off, on weekends, or on statutory holidays are normally processed the next business day. Business days are Monday to Friday, excluding statutory holidays.
Order changes or cancellations cannot be guaranteed once warehouse picking has begun. Contact support@curatam.com promptly if you need assistance.
Shipping origins and carriers
Orders may leave Canadian distribution centres in Laval, Quebec, or Edmonton, Alberta. Stock availability and the destination determine the dispatch location. Carriers may include Canada Post, Purolator, FedEx, UPS, GLS and Canpar; the delivery service is selected for your shipment.
Estimated delivery for in-stock orders
| Destination | Carrier transit after dispatch | Estimated total from order to delivery |
|---|---|---|
| Major Quebec and Ontario cities | 1–2 business days | 1–3 business days |
| Prairies and regional destinations | 2–4 business days | 3–5 business days |
| Maritimes and British Columbia | 3–5 business days | 4–6 business days |
| Remote and rural destinations within the ten provinces | 5–10 business days | 6–12 business days |
Total estimates include normal order preparation; carrier transit starts after dispatch. These are estimates, not guaranteed delivery dates. Weather, holidays, transport disruptions, stock availability and remote access may cause delays.
Tracking and separate parcels
Tracking details are added to your order when available after carrier collection or scanning. You can check your shipping confirmation email and order status page. Allow time for tracking updates to appear.
Items in one order may travel in separate parcels from different locations. Each parcel may have its own tracking number and arrival date. The shipping total shown at checkout applies to the items and destination in that order.
Remote addresses and P.O. boxes
Remote destinations may have longer transit times, limited carrier service or a delivery surcharge disclosed before checkout is completed. Courier delivery requires a physical street address; P.O. boxes are not accepted for courier shipments. Provide the recipient’s name, complete address and delivery phone number at checkout. Contact us before ordering if you are unsure whether your address can be served.
Address corrections
Check your address carefully before placing your order. Email us promptly if you spot an error; changes may no longer be possible after dispatch. Incorrect or incomplete addresses can cause delays, returned parcels or redelivery charges. We will explain any applicable reshipping charge before arranging another shipment.
Delayed, missing or damaged deliveries
Email support@curatam.com with your order number and the issue. For damage, retain the packaging and include photographs of the parcel, label and affected item when available. We will investigate with the carrier and help you determine the next steps.
Returns and support
For return conditions, see our return and refund policy. For delivery questions, use our contact form or email support@curatam.com.