Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For a change-of-mind return or a return caused by a customer ordering error, the product must be unopened, in its original factory packaging, and in resalable condition, with all tags and parts intact. You’ll also need the receipt or proof of purchase. If an item is defective, damaged in transit, or incorrect, contact us for the appropriate resolution.

To start a return, you can contact us at support@curatam.com. Contact us before sending any item back. We will provide the approved return address and instructions after reviewing your request. Do not send a return to an unconfirmed address.

If your return is accepted, we’ll provide the approved return instructions. Items must be returned only as instructed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@curatam.com.

Return shipping and restocking fees

For approved change-of-mind returns or returns caused by a customer ordering error, you are responsible for return shipping. The return-label cost is paid directly by you or deducted from your refund. A 20% restocking fee also applies to these returns.

For defective items, an incorrect item shipped by the warehouse, or items damaged in transit, return shipping is covered and no restocking fee applies. Contact support@curatam.com so we can arrange a prepaid label or the appropriate resolution. Please retain the original packaging and provide photos and any requested serial numbers.

If your order is lost in transit, contact us so we can arrange the appropriate resolution with our fulfillment partner and carrier. No return-shipping charge or restocking fee applies to carrier-loss cases.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@curatam.com

Refund of original shipping charges

Original shipping charges are non-refundable for change-of-mind returns or customer ordering errors. If your order arrived defective, damaged, or incorrect and is approved for a refund, the original outbound shipping charges will also be refunded.

Partial returns and promotions

For discretionary partial returns, if the value of the items you keep falls below the $99 CAD free standard shipping threshold, the standard shipping charge of $9.99 CAD will be deducted from your refund. If the retained items total $99 CAD or more, no standard shipping adjustment applies. If a partial return invalidates a bundle or multi-item promotion, the discount difference will be adjusted against your refund. Customer-paid return shipping and the 20% restocking fee still apply to discretionary returns. These promotional and shipping deductions do not apply to approved defective, damaged, or incorrect-item claims.

Return dispatch deadline

After your return is authorized, the package must be scanned and accepted by the carrier within 14 calendar days of the return authorization or label being issued. If you cannot meet this deadline, contact us before it expires. Late returns may be rejected or eligible for store credit only.

Manufacturer warranties and claims

The applicable manufacturer warranty duration is stated in each product description. Within 30 days of delivery, contact support@curatam.com with your Curatam order number, a description of the issue, and photos or video. We will review the claim and coordinate the appropriate replacement or refund for approved defective, damaged, or incorrect-item claims.

After 30 days, submit eligible warranty claims directly to the manufacturer’s official support channel. Have your Curatam proof of purchase, product model and serial number (if applicable), and photos or video ready. Coverage, exclusions, repair or replacement options, and warranty shipping costs follow the manufacturer’s terms. Contact us if you need help finding the correct manufacturer contact.